On In London interviews Rita Dreyer, Restaurant General Manager at Nobu Hotel London Portman Square

One of our absolute favourite hotel hot spots is the beautiful Nobu Hotel London Portman Square situated in the heart of Marylebone. There’s a new Restaurant General Manager in town and we sat down with Rita Dreyer to find out a little more about her.

Hi Rita, you must be super excited to head up such a lovely hotel restaurant. How are you planning to apply your prior Nobu brand knowledge to this new role?

Building on my experience at Nobu and other prestigious hospitality companies, I am eager to bring fresh perspectives and innovative ideas to this role. I have a deep understanding of our brand’s standards, complemented by industry-leading practices and insights, positioning me to make meaningful contributions to our team. My expertise will help elevate service quality and drive continuous improvement. Moreover, my academic background and hands-on experience have equipped me with a unique blend of skills that will strengthen the team’s performance and support us in achieving our goals.

What is your management style?

My management style is rooted in fairness and transparency. I believe in creating an inclusive environment where every team member feels respected and valued. By setting clear expectations and providing consistent support, I foster a culture of open communication and collaboration.

What new policies and focal areas will you aim to develop in your role?

Operational analytics is a key focus for me, as I continuously review current policies with the goal of finding greater efficiencies and streamlining processes. I believe there are always opportunities to improve operations and ensure smoother, more effective workflows.

I place a strong emphasis on delivering personalised dining experiences tailored to each guest. By focusing on guest profiling and building meaningful relationships through genuine, honest conversations, I aim to create memorable and unique experiences that resonate on a personal level.

I am also passionate about contributing to sustainability projects. I have always believed in the importance of caring for nature, and even the smallest effort toward sustainability brings me great satisfaction. I am committed to doing my part in protecting the environment and fostering eco-conscious practices in the workplace.

What is your career highlight?

A major highlight in my career has been the decision to work in hospitality, even though I originally thought I would pursue a different path in life. I’ve come to love what I do, and I approach my work with great passion and dedication. It’s a decision I’m proud of, as it has brought me fulfilment and joy.