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5 P’s of Extraordinary Customer Service

One of the best ways to keep customers coming back more often is by living the old Boy Scout Motto: Be Prepared. Be prepared to take care of your customers better than anyone else can More »

How to make a disastrous impression on your new Manager

Whilst in a typically bored and manic mood, I was introduced to a man waiting to be interviewed. I told him I hate the company so much I involuntarily shout the word “bastard” each morning More »

How to antagonize the customer you’ve already antagonized

My job involves bothering people busy at work and trying to sell to them. I get hung up on a lot, and who can blame them? I don’t care about my job and I’m disrupting More »

Divas On Demand presents The Emerging West Africa Event

What a phenomenal event!!! I would first like to thank everyone came to the event. I would like to thank our speakers, our volunteers and our audience for making the evening eventful and a true More »

How to get away with bellowing at the Manager you hate

I got away with bellowing at the Site Manager in front of a client. But only for around a month before I was sacked. I provoked such anger amongst the Management that they all competed to More »